Big Basket Recruitment 2023

As a Customer Service Hero at Bigbasket, you'll be the friendly face (or voice) behind our grocery deliveries, ensuring a smooth and positive experience for every customer. You'll handle inquiries, troubleshoot issues, and go the extra mile to resolve concerns while providing accurate and timely information. This is your chance to make a real difference in people's lives, one grocery order at a time!

Big Basket Careers

Responsibilities:

• Provide exceptional customer service: Respond to customer inquiries via phone, email, or chat, addressing concerns with empathy and professionalism.
• Resolve issues efficiently: Analyze problems, identify solutions, and work collaboratively to ensure customer satisfaction.
• Maintain accurate information: Access and provide accurate information about products, orders, deliveries, and policies.
• Uphold company standards: Adhere to established service protocols and quality guidelines, striving for continuous improvement.
• Contribute to team success: Collaborate with colleagues to achieve department goals and support a positive work environment.

Big Basket Jobs Near Me

Skills:

• Excellent communication: Articulate clearly, listen actively, and tailor your approach to different customer needs.
• Problem-solving: Think critically, identify root causes, and propose effective solutions to various customer issues.
• Empathy and compassion: Understand and connect with customers on a personal level, demonstrating genuine care and concern.
• Technical proficiency: Navigate internal systems and readily learn new technologies to support your role.
• Time management and organization: Effectively manage multiple inquiries, prioritize tasks, and meet deadlines consistently.

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