Air India Recruitment 2023

The Customer Service Manager is responsible for the overall management of the customer service department. This includes tasks such as developing and implementing customer service policies and procedures, managing customer service representatives, and resolving customer complaints. The ideal candidate will have a strong understanding of customer service principles and be able to effectively manage a team.

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Responsibilities:

• Develop and implement customer service policies and procedures
• Manage customer service representatives
• Resolve customer complaints
• Monitor customer satisfaction levels
• Conduct training and development for customer service representatives
• Represent Air India at industry events and conferences

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Skills:

• Excellent communication skills, both verbal and written
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Knowledge of customer service principles and best practices