Air India Recruitment 2023

Air India is looking for Customer Care Associates to join our team. The ideal candidate will have a strong understanding of customer service principles and practices, and be able to provide excellent customer service to Air India's customers.

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Responsibilities:

• Answer customer queries and complaints via phone, email, and social media.
• Escalate customer issues to the appropriate team as needed.
• Resolve customer issues in a timely and efficient manner.
• Maintain accurate customer records.

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Skills:

• Strong understanding of customer service principles and practices.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to remain calm and professional under pressure.