ICICI Bank Recruitment 2023

The Credit Counselor is responsible for providing financial counseling and support to ICICI Bank customers who are struggling with debt. This includes helping customers develop a budget, create a repayment plan, and negotiate with creditors. The Credit Counselor must also be able to educate customers about financial literacy and provide them with resources to help them manage their finances.

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Responsibilities:

• Provide financial counseling and support to ICICI Bank customers who are struggling with debt
• Help customers develop a budget, create a repayment plan, and negotiate with creditors
• Educate customers about financial literacy and provide them with resources to help them manage their finances
• Stay up-to-date on the latest financial trends and regulations
• Document customer interactions and maintain accurate records
• Track customer progress and report to supervisor

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Skills:

• Excellent communication skills, both verbal and written
• Strong financial counseling and budgeting skills
• Ability to build relationships with customers
• Ability to work independently and as part of a team
• Ability to meet deadlines and work under pressure
• Proficiency in Microsoft Office Suite
• Experience with customer relationship management (CRM) software