Indigo Recruitment 2023

Indigo is looking for a Customer Service Manager to join our team. The ideal candidate will be a highly motivated and results-oriented individual who is able to lead and manage a team of customer service representatives.

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Responsibilities

• Lead and manage a team of customer service representatives
• Develop and implement customer service policies and procedures
• Train and develop customer service representatives
• Monitor and improve customer service metrics
• Resolve customer complaints and issues
• Represent Indigo to customers and stakeholders

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Skills

• Excellent leadership and management skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to handle customer complaints and issues in a professional and timely manner
• Ability to work under pressure and meet deadlines