Indigo Recruitment 2023

The Customer Service Representative is responsible for providing excellent customer service to Indigo's customers. The ideal candidate will have a strong understanding of customer service principles and be able to resolve customer issues in a timely and efficient manner.

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Responsibilities:

• Answer customer queries via phone, email, and chat.
• Resolve customer issues in a timely and efficient manner.
• Escalate customer issues to the appropriate team as needed.
• Provide feedback to the Customer Service team on how to improve customer service.
• Stay up-to-date on Indigo's products and services.

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Skills:

• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.
• Ability to remain calm and professional under pressure.
• Proficiency in Microsoft Office Suite.