P&G Recruitment 2023

The Customer Experience Manager is responsible for overseeing the customer experience at P&G. This includes developing and implementing customer service strategies, managing customer complaints, and tracking customer satisfaction. The Customer Experience Manager will also work with other departments to ensure that P&G's customers have a positive experience.

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Responsibilities:

• Develop and implement customer service strategies
• Manage customer complaints
• Track customer satisfaction
• Work with other departments to ensure P&G's customers have a positive experience
• Conduct research on customer trends and preferences
• Analyze customer data to identify opportunities for improvement
• Develop and implement training programs for customer service representatives

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Skills:

• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to manage multiple projects simultaneously
• Proficient in Microsoft Office Suite